Support · Help centre

Frequently asked,
clearly answered.

Everything men ask before, during and after starting care with Luvomen, across doctors, treatments, privacy, billing, delivery and clinical safety.

Questions

Getting started

5 questions

Doctors & consultations

5 questions

Treatments & products

6 questions

Privacy & discretion

5 questions

Orders, billing & delivery

6 questions

Clinical & safety

4 questions

Support & account

4 questions

Still have a question?

Talk to a Luvomen doctor,
privately, in minutes.

Prefer email? Write to support@luvohealth.com and our care team will get back within one business day.

Getting started

01What is Luvomen?

02Who is Luvomen for?

03Do I need a referral or existing prescription to start?

04How long does the assessment take?

05Is there a fee to sign up?

Doctors & consultations

01Are these real doctors, and are they licensed in India?

02How does the video consultation work?

03Can I choose or change my doctor?

04What happens after the consultation?

05Do you offer in-person visits?

Treatments & products

01What does Luvomen treat?

02Are Luvomen products safe?

03How fast does treatment start working?

04Can I take more than one treatment together?

05What if a treatment does not work for me?

06Are there side effects?

Privacy & discretion

01Will my family, partner or employer see any of this?

02How is my medical data protected?

03Is my consultation confidential?

04What does the packaging look like?

05Can I delete my account and data?

Orders, billing & delivery

01How does billing work?

02What payment methods are accepted?

03How long does delivery take?

04Do you deliver everywhere in India?

05Can I pause or cancel my subscription?

06What is your refund policy?

Clinical & safety

01What if my symptoms are not really a medical issue?

02Do you order lab tests?

03Can I use Luvomen if I have a chronic condition?

04What if I have an emergency or a severe side effect?

Support & account

01How do I contact support?

02What are your support hours?

03Can someone help me choose a plan before I pay?

04How do I update my address or payment method?

Talk to a Luvomen doctor,privately, in minutes.

Talk to a Luvomen doctor,
privately, in minutes.